Effective September 13, 2026

Terms of Service

These terms govern use of the Qasranwaian Tours website and its tour comparison and reservation request service. By using the site or submitting a request, the visitor accepts these terms.

Independent Comparison Role

Qasranwaian Tours is an independent tour comparison and reservation service. It is not the official website of Qasr Al Watan and does not control the palace, its visitor areas, operating schedule or security procedures.

Reservation Request Status

Submitting a form or email creates a reservation request only. It does not guarantee availability, create a final booking or require payment. A reservation is complete only after the visitor receives and accepts the final operator, itinerary, price, cancellation terms and payment instructions, and completes any required payment.

Third-Party Tour Fulfillment

Guided experiences are delivered by local tour providers. The proposed fulfilling operator is disclosed before confirmation. That operator may apply additional service terms, which will be supplied or identified for review when relevant.

Prices and Availability

Displayed prices describe the listed tour options and pricing basis. Availability, taxes, optional additions, pickup changes or revised provider charges may affect the final total. Any change is presented before the visitor confirms and pays.

Payment Terms

No payment is collected by the reservation request form. Payment instructions identify the recipient, amount, timing and accepted method. Visitors should review those instructions and avoid sending payment until the complete proposal has been received.

Cancellations and Refunds

Cancellation deadlines, change terms and any refund conditions depend on the fulfilling operator and selected itinerary. These conditions are provided before confirmation. Once accepted, the disclosed operator terms govern cancellation and refund eligibility.

Itinerary Changes and Venue Closures

Qasr Al Watan is a working presidential palace. Opening hours, available visitor areas, evening programming and access may change because of official events, security, operations, weather or other circumstances. Stops, sequence, timing, meeting points or pickup arrangements may be reasonably adjusted. Material changes known before confirmation are disclosed.

Traveler Responsibilities

• Provide accurate dates, party details, child ages and contact information.
• Review the confirmed itinerary, meeting point and pickup time.
• Carry required identification and comply with venue security and respectful-attire requirements.
• Arrive on time and follow reasonable instructions from the fulfilling operator and venue personnel.

Accessibility Requests

Travelers should disclose mobility or accessibility needs before confirmation. Requests are communicated to the proposed operator, but a particular accommodation is not guaranteed until the operator confirms it.

Acceptable Use

Visitors may not misuse the site, submit false requests, interfere with its operation, attempt unauthorized access or use its content in a misleading way. Comparison information is provided for personal trip planning.

Disclaimers and Limitations

Reasonable care is taken when presenting tour details, but schedules and third-party services can change. To the extent permitted by applicable rules, Qasranwaian Tours is not responsible for events outside its reasonable control or for acts and omissions of independent operators and venues. Nothing in these terms excludes a responsibility that cannot lawfully be excluded.

Updates and Governing Terms

These terms may be updated when the service or applicable requirements change. The version posted when a request is submitted applies to that request unless different terms are expressly accepted later. Applicable law and mandatory consumer protections continue to apply; no wording here removes rights that cannot be waived.

Contact

Questions may be directed to [email protected] or +1 (404) 168-6028. Postal correspondence may be sent to Qasranwaian Tours, 3145 Cascade Road, Atlanta, Georgia 30311, United States.